Resume
Kaitlyn Jones
Accessibility Leader • Product Development • Inclusive Design
I lead the development of products, programs, and systems that help organizations build more inclusive technology. My background in occupational therapy, adaptive technology, and product development gives me a unique perspective on designing products that better meet the needs of diverse users. Throughout my career, I've partnered with engineering, design, research, and executive leadership to launch products, establish accessibility programs, and integrate accessibility into product development at scale.
Core Expertise
Product Development & Strategy
Accessibility Leadership & Governance
Inclusive Design
Adaptive Technology
Cross-functional Leadership
Product Operations & Program Management
Accessibility Standards (WCAG, Section 508, EAA)
Executive Communication & Organizational Change
Professional Experience
Microsoft | Xbox
Gaming Accessibility Lead
2025–2026
Led enterprise accessibility strategy across Xbox's portfolio of hardware and software products, partnering with executive leadership and cross-functional teams to integrate accessibility into product development at scale.
Key Contributions
Led accessibility strategy, governance, and compliance across 50+ software products and 11 hardware programs
Established Xbox's European Accessibility Act (EAA) governance program
Served as principal accessibility advisor to Xbox leadership
Managed the Xbox accessibility team, strategic partnerships, vendors, and program budgets
Led Xbox's 2026 Global Accessibility Awareness Day product campaign
Guided the redesign and launch of the next generation of Xbox Adaptive Thumbstick Toppers
Developed AI-powered engineering guidance tools that accelerated accessibility implementation
Senior Product Manager
2024–2025
Led development of accessibility-focused hardware products while building scalable processes that embedded accessibility into Xbox's hardware development lifecycle.
Key Contributions
Co-led development of the Xbox Adaptive Joystick from concept through commercial launch
Directed the Xbox Adaptive Thumbstick Toppers program development, including the configurator experience and product portfolio
Created the Hardware Accessibility Touchpoints program, embedding accessibility reviews, customer validation, and decision milestones throughout the multi-year development lifecycle of 10+ Xbox hardware programs
Defined product strategy, roadmaps, and success metrics for accessibility initiatives across Xbox
Built Xbox's first Accessibility Feature Usage Dashboard, using telemetry to inform product investment and roadmap decisions
Partnered across engineering, industrial design, firmware, manufacturing, legal, research, and marketing to deliver customer-centered products
Program Manager II
2021–2024
Focused on scaling accessibility across Xbox by building engineering resources, education programs, and platform capabilities that enabled teams to create more inclusive products.
Key Contributions
Created Gaming Accessibility Fundamentals, an award-winning learning program completed by 9,000+ learners across the gaming industry
Redesigned the Xbox Accessibility Guidelines, adding implementation guidance, examples, and contextual information that made accessibility requirements more actionable for developers
Helped deliver platform customization features including Toggle Holds and controller-to-mouse-and-keyboard remapping
Served as the accessibility subject matter expert throughout hardware and software development, partnering with engineering, design, and product teams from concept through release
Accessibility User Researcher
2018–2020
Brought an occupational therapy perspective into product development by translating customer research into practical product and design decisions.
Key Contributions
Conducted accessibility research with players with disabilities to inform Xbox hardware and software development
Developed the Understanding Functions Framework, helping teams design around functional capabilities rather than diagnoses
Led development of Xbox Tactile Indicators, improving usability for blind and low-vision players
Partnered with engineering and design teams to translate research findings into product improvements
Helped establish user-centered accessibility practices that continued to influence Xbox product developmentMicrosoft
Warfighter Engaged
Director of Clinical Outreach (Volunteer)
2018 – Present
Partner with veterans, clinicians, engineers, and volunteers to design custom adaptive gaming solutions that enable individuals with complex physical disabilities to play independently.
Highlights
Lead clinical outreach and partnerships with hospitals, rehabilitation centers, therapists, and veteran organizations
Evaluate individual functional abilities and translate clinical needs into custom gaming solutions
Design and build adaptive gaming hardware using rapid prototyping, 3D printing, electronics modification, and off-the-shelf technologies
Collaborate directly with veterans to iteratively refine hardware based on real-world use and feedback
Help bridge healthcare, rehabilitation, and technology communities to expand access to gaming
Earlier Career
Occupational Therapist - Five Star Senior Living & Grant Therapy Services
Before transitioning into technology, I worked as an occupational therapist helping individuals regain independence following injury, illness, and disability. This experience shaped my understanding of human function, assistive technology, and inclusive design, and continues to influence how I approach product development today.
Education
Doctor of Occupational Therapy - Boston University
Master of Science, Occupational Therapy - University of Scranton
Bachelor of Science, Health Sciences - University of Scranton
Licensure & Certifications
DHS Section 508 Trusted Tester
Registered & Licensed Occupational Therapist in Washington State